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FAQs 1

FAQs

GENERAL INFORMATION

What time is it possible to check-in and check-out?

Check in: 15:00 (at Miramare the Palace)
Checkout: 11:00 (at Miramare the Palace)

What are the reception hours?

24 hours a day (at Miramare the Palace)

What are the languages spoken by the reception?

English, French, German, Italian

Where is the structure located and how can I get there?

Corso Matuzia, 9 - 18038 Sanremo (IM)

  • Nice International Airport: 1 hour by car
  • Genoa International Airport: 1 hour 50 minutes by car
  • Sanremo Train Station: 2 km
  • A10 Sanremo exit: 5 km


Miramare Deluxe Dependance: 50 meters from Miramare the Palace
Miramare Comfort Dependance: 80 meters from Miramare the Palace

Is there parking in the structure?

Private outdoor parking, monitored 24 hours a day, with 70 spaces available.
Supplement of €15 per day.

Is the structure equipped with an elevator?

Miramare Comfort Dependance has 1 lift.
Miramare Deluxe Dependance does not have a lift.

What are the accessibility elements of the structure?

Miramare Deluxe Dependance: Rooms located on the first floor are accessible by stairs only, as the building does not have a lift. Ground-floor rooms are fully accessible and barrier-free.
Miramare Comfort Dependance: The first and second floors can be accessed by either lift or stairs. Please note that the entrance to the Maristella Comfort Dependance features a few steps.

Is the property equipped with Wi-Fi connection?

Yes, complimentary Wi-Fi is provided throughout the property for your convenience.

Are pets allowed?

Yes, pets weighing up to 10 kg are welcome for an additional charge of €35 per day.

Is there a luggage storage service?

Yes, complimentary luggage storage is available.

What are the comforts offered in the rooms?

Satellite TV, TV with Sky service, Alarm clock, Safe, Desk, Air conditioning, Wi-Fi Internet access, Minibar (Deluxe rooms only), Courtesy line, Toiletries, Hairdryer, Bathrobe, Slippers, Coffee machine and Electric kettle (only for Deluxe rooms) and Telephone.

Is there a tourist tax?

Yes, a city tax of €2 per person, per night applies.

What credit cards are accepted for payment?

Visa, MasterCard, and American Express.

CHECK-IN / CHECK-OUT

How does it happen in check-in at the facility?

Check-in for both the Miramare Deluxe Dependance and the Miramare Comfort Dependance takes place at Miramare the Palace.

Is it possible to check in early?

Yes, early check-in is available, subject to availability and once the room is ready.

Can you postpone check-out?

Yes, with the exception of the high season months (June, July and August). Late check-out is available for an additional charge of 50% of the nightly rate, allowing guests to enjoy the room until 6:00 PM. This service is available upon request and is subject to availability.

What are the reception hours?

24 hours a day (at Miramare the Palace).

STRUCTURE & SERVICES

Is there a shuttle service to/from the property?

Yes, private transfer services can be arranged upon request for an additional charge, depending on the destination.

Is there a charging service for electric cars?

Yes, complimentary electric vehicle charging stations are available for our guests.

Can children stay in the structure?

Yes, guests aged 12 years and under are considered children.

Does the property have a private beach/lido?

Our Guest Relations team will be delighted to assist you in selecting the beach best suited to your preferences and will be pleased to arrange your reservation.

Do you provide beach towels?

Yes, complimentary beach towels are available at both the Front Desk and the Pool Desk.

ROOMS

Are cots available?

Yes, complimentary cots are available upon request.

Do you have accessible rooms?

Yes, the Miramare Deluxe Dependance offers two accessible rooms designed for guests with reduced mobility.

BREAKFAST

Is breakfast included?

Yes, breakfast is included with the Bed & Breakfast (BB) rate. Guests booking the Room Only (RO) rate may enjoy breakfast for an additional charge of €45 per person.

What time is breakfast served?

From 7:30 am to 10:30 am (at Miramare the Palace).

Where is breakfast served?

Breakfast is served at the restaurant of Miramare The Palace, either indoors or on the terrace.

What kind of breakfast is served?

Continental and English breakfast buffet.
A selection of freshly prepared à la carte hot dishes is available for an additional charge.

Are there options for celiacs, vegetarians and vegans?

Yes.

RESTAURANTS & BARS

Is there a restaurant in the structure?

Yes, our partner Ristorante Aqualua (at Miramare the Palace).

Are there options for celiacs, vegetarians and vegans?

Yes.

Is there a bar in the structure?

Yes, Sunset Bar.

SPA, SWIMMING POOL & GYM

Is there a Spa/Wellness Center in the structure?

There is no spa.

Do you provide a Spa/Wellness Center kit?

We provide a Welcome Kit - Bathroom which includes: Bathrobe, terry slippers, soap, body cream, face cream and hand cream, shampoo, conditioner, shower gel, shaving set, body sponge, earplugs, night mask, toothbrush and toothpaste, mouthwash, dental floss, refreshing wipe, comb, shoe shine, sewing kit, pool bag with towel, slippers and sunscreen.

Is there a swimming pool in the structure?

Yes, a heated outdoor swimming pool, with natural fresh water (at Miramare the Palace).

What are the pool hours?

June: 9:00 AM – 8:00 PM
July – August: 8:00 AM – 8:00 PM
September: 8:00 AM – 7:00 PM
September 25th - October: 10:00 AM – 18:00

Do you provide pool towels?

Yes, complimentary pool towels are available directly at the pool.

Is there a gym in the structure?

Yes, a Technogym® cardio fitness area is available.

What are the gym hours?

Open 24 hours a day.

ACTIVITIES, EXPERIENCES & EVENTS

Does the property have a concierge service?

Yes, our Guest Relations team is available at Miramare The Palace.

Do you organize tours and excursions in the surrounding area?

Yes, our Guest Relations team will be delighted to arrange excursions and bespoke experiences.

Is it possible to organize weddings or private events?

Yes, private events and exclusive venue hire can be arranged. Tailored rates are available upon request.

PAYMENTS AND CANCELLATIONS

What are the cancellation terms?

Cancellation terms and conditions will be provided at the time of booking, including all applicable deadlines, fees and policies relating to reservation changes or cancellations.

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